This privacy notice tells you what to expect us to do with your personal information.

 

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• How to complain

Contact details

Telephone

07565319624

Email

sarah@welcome2wellness.org.uk

What information we collect, use, and why
We collect or use the following information to provide services and
goods, including delivery:

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• Names and contact details

• Addresses

• Date of birth

• Health information (including dietary requirements, allergies and

• health conditions)

 

• Website user information (including user journeys and cookie tracking)

• Photographs or video recordings

• Call recordings

• Identification documents

• Information relating to compliments or complaints

We also collect or use the following special category information
to provide services and goods, including delivery. This information is
subject to additional protection due to its sensitive nature:

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• Racial or ethnic origin

• Religious or philosophical beliefs

• Health information

We collect or use the following information for service updates or
marketing purposes:

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• Names and contact details

• Marketing preferences

• Location data

• Recorded images, such as photos or videos

• Call recordings

• Website and app user journey information

• Records of consent, where appropriate

 

We also collect or use the following special category information for
service updates or marketing purposes. This information is subject to
additional protection due to its sensitive nature:

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• Racial or ethnic origin

• Religious or philosophical beliefs

• Health information

We collect or use the following information for research or archiving
purposes:

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• Names and contact details

• Addresses

• Location data

• Recorded images, such as photos or videos

• Call recordings

• Website and app user journey information

We also collect or use the following special category information for
research or archiving purposes. This information is subject to
additional protection due to its sensitive nature:

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• Racial or ethnic origin

• Religious or philosophical beliefs

• Health information

We collect or use the following information for recruitment purposes:

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• Contact details (eg name, address, telephone number or personal email address)

• Date of birth

• National Insurance number

• Employment history (eg job application, employment references or secondary employment)

• Education history (eg qualifications)

We also collect or use the following special category information for recruitment purposes. This information is subject to additional protection due to its sensitive nature:

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• Racial or ethnic origin

• Religious or philosophical beliefs

• Health information

We collect or use the following personal information for dealing with queries, complaints or claims:

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• Names and contact details

• Address

• Call recordings

• Customer or client accounts and records

We also collect the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:

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• Racial or ethnic origin

• Religious or philosophical beliefs

• Health information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” forcollecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

Read more about the right of access.

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• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide
services and goods are:

 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data

• protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

We need to gather this information in order to assess and interpret the clients\current health issues. Then we are able
to use this knowledge to guide our consultations and provide the right treatment plan for the client.

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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

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• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right towithdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

 

Our legitimate interests are:

• We can tailor the material we provide the individual to their needs more appropriately.

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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for research or archiving purposes are:

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• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

We gain this information to be used in anonymous research and audits for further funding to show the changes our
company achieves in peoples health outcomes.

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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for recruitment purposes are:

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• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

To gather information before interviews so we can understand the person we are interviewing, and adapt the interview
accordingly.

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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

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• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

We want to gather all feedback from our clients, in order to improve our service in the future.

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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

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• Directly from you

• Health care providers

• Insurance companies

• Previous employers

• Suppliers and service providers

• Third parties:

• Pharmacies, private Gps and private clinics

How long we keep information

We retain information for as long as you are using our services and until you decide to opt out of our services. As soon as you notify us via text or email that you no longer wish to be part of the service, we shall remove your data from our records.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Others we share personal information with

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• Health care providers

• Organisations we need to share information with for safeguarding reasons

• Professional consultants

• Suppliers and service providers

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:    

      
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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